Shipping and returns
Shipping
- We ship everywhere in Canada.
- Orders ship within 1–2 business days by Canada Post. Most arrive in 2–7 business days.
- Shipping is free on orders of $45 or more, and on subscription deliveries of $30 or more. Otherwise it's a flat $8 per delivery.
- You'll get a tracking link by email when your order ships.
Subscriptions
- Subscriptions renew automatically at the frequency you chose: every 4, 6 or 8 weeks.
- We email you three days before each order.
- You can skip, pause or cancel any time before your next order is processed: manage your subscription.
30-day happiness guarantee
If your pet won't use a product from your first order, contact us within 30 days of delivery and we'll refund that product in full. No need to send it back.
Damaged or wrong items
If anything arrives damaged or isn't what you ordered, contact us within 14 days of delivery with a photo and we'll send a replacement at no cost.